Driver Terms & Conditions

Effective Date: 27 October 2026
Last Updated: 27 October 2026

1. Introduction

Welcome to Rydap!

These Driver Terms & Conditions govern the registration, onboarding, access, and use of the Rydap platform by individuals providing transportation services through the Rydap Driver application.

Rydap is a technology-enabled ride-booking platform designed to connect riders with available drivers for convenient transportation services.

By registering as a driver partner, accessing the Rydap Driver application, or accepting ride requests through the platform, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

If you do not agree with these terms, you should not register or provide transportation services through the Rydap platform.

2. Driver Eligibility Requirements

To register as a driver partner with Rydap, you must satisfy the eligibility requirements applicable to your location and the services you intend to provide.

These requirements may include:

• Being at least 18 years old or meeting the higher minimum age required by applicable law.

• Holding a valid driving licence appropriate for the vehicle and service category.

• Meeting applicable commercial driving and transport authorization requirements.

• Possessing the experience and qualifications required by transport regulations.

• Providing accurate personal and contact information.

• Completing identity and document verification.

• Maintaining a suitable vehicle that complies with applicable safety standards.

• Meeting any additional eligibility requirements communicated during onboarding.

Rydap may request additional information or documents to verify driver eligibility.

Registration does not guarantee approval or access to ride requests.

3. Driver Registration and Account Verification

Drivers must complete the registration process using the Rydap Driver application or another authorized onboarding channel.

The registration process may require:

1. Full legal name.

2. Registered mobile number.

3. Email address, where applicable.

4. Residential address.

5. Valid driving licence.

6. Identity verification documents.

7. Vehicle registration certificate.

8. Vehicle insurance documents.

9. Applicable permits and fitness certificates.

10. Bank account details for receiving payments.

11. Other documents required under applicable law.

Drivers must ensure that all submitted information is accurate, complete, and up to date.

Providing false, misleading, expired, or fraudulent documents may result in rejection, suspension, or termination of the driver account.

4. Vehicle Requirements

All vehicles used for Rydap bookings must comply with applicable transport laws and platform eligibility requirements.

Drivers must ensure that:

• The vehicle is legally registered.

• Required insurance coverage is valid.

• Applicable permits and certificates remain current.

• The vehicle is maintained in safe operating condition.

• Brakes, tyres, lights, seat belts, and other essential equipment function correctly.

• The vehicle is clean and suitable for passenger transportation.

• The vehicle details match those registered on the Rydap platform.

Drivers must not use an unregistered or unauthorized vehicle to complete bookings.

Rydap may restrict vehicles that fail to meet applicable safety or operational requirements.

5. Driver Responsibilities

Driver partners are expected to maintain professional standards while providing transportation services.

Drivers must:

• Follow all applicable traffic and transport regulations.

• Drive responsibly and avoid dangerous driving practices.

• Treat riders respectfully and professionally.

• Arrive at the designated pickup location when reasonably possible.

• Follow the agreed route or an appropriate alternative route.

• Maintain vehicle cleanliness and passenger comfort.

• Avoid harassment, discrimination, intimidation, or abusive behaviour.

• Refrain from driving under the influence of alcohol or drugs.

• Avoid using mobile phones in ways that violate traffic laws or compromise safety.

• Provide assistance during emergencies where safe and appropriate.

Drivers are responsible for maintaining the licences, permits, insurance, and authorizations required for their services.

6. Ride Acceptance and Booking Management

Rydap may display ride requests to eligible and available drivers based on factors such as location, service availability, and platform configuration.

Drivers may accept or decline ride requests in accordance with applicable platform rules.

After accepting a booking, drivers are expected to:

1. Review the pickup location.

2. Proceed towards the rider's location.

3. Communicate appropriately when necessary.

4. Confirm the correct rider before beginning the trip.

5. Start the ride using the Rydap Driver application.

6. Complete the journey at the agreed destination.

7. End the ride correctly in the application.

Drivers must not falsely mark rides as started or completed.

7. Ride Cancellation Policy

Drivers should avoid unnecessary cancellations after accepting bookings.

A driver may cancel a ride for legitimate reasons, including:

• Vehicle breakdown.

• Medical emergencies.

• Unsafe pickup conditions.

• Rider misconduct.

• Incorrect or inaccessible pickup information.

• Other circumstances that reasonably prevent safe completion of the booking.

Repeated or unjustified cancellations may affect account access or eligibility for ride requests, subject to applicable platform rules.

Drivers must not request that riders cancel bookings to avoid driver-side cancellation consequences.

8. Driver Earnings and Payments

Driver earnings may depend on:

• Completed rides.

• Applicable fare calculations.

• Distance and duration.

• Service category.

• Platform commission.

• Applicable taxes and deductions.

• Incentives and promotional programmes.

• Other charges or adjustments permitted by platform rules.

Drivers can review available earnings information through the Rydap Driver application.

Payment settlement schedules and methods will be communicated through the platform or applicable driver agreement.

Rydap may investigate discrepancies before releasing disputed payments.

9. Platform Commission and Service Charges

Rydap may charge a platform commission or service fee for facilitating bookings and providing related technology services.

Commission rates may vary based on:

• Service category.

• Operating location.

• Applicable driver or fleet agreement.

• Promotional programmes.

• Other disclosed commercial arrangements.

Applicable commission rates and deductions should be communicated to drivers through their agreement, onboarding process, or relevant platform settings.

Rydap may revise commission structures in accordance with applicable law and contractual requirements.

10. Cash and Online Payments

Depending on the available payment methods, riders may pay for rides using cash or supported digital payment options.

Drivers must follow the payment method associated with each booking.

Drivers must not:

• Demand unauthorized additional payments.

• Collect the same fare twice.

• Misrepresent payment status.

• Manipulate payment records.

• Request payment outside authorized arrangements in violation of platform rules.

Any payment dispute should be reported through the designated support channel.

11. Driver Incentives and Rewards

Rydap may offer incentive programmes to eligible drivers.

Incentives may be based on:

• Number of completed rides.

• Daily or weekly performance.

• Service location.

• Applicable promotional periods.

• Other disclosed eligibility conditions.

Incentive programmes may be introduced, modified, or discontinued in accordance with their published terms.

Fraudulent or artificially generated rides will not qualify for incentives.

12. Driver Ratings and Reviews

Riders may be able to submit ratings and reviews following completed trips.

Drivers are expected to maintain professional service standards.

Rydap may review ratings, complaints, and verified service-quality concerns when assessing compliance with platform requirements.

Drivers must not manipulate ratings, submit fraudulent reviews, or pressure riders to provide positive feedback.

13. Passenger Safety and Conduct

Passenger safety is a priority.

Drivers must:

• Follow traffic regulations.

• Respect passenger privacy.

• Avoid inappropriate conversations or behaviour.

• Refrain from harassment or discrimination.

• Avoid unauthorized passengers during booked rides.

• Respect reasonable passenger preferences when safe and practical.

• Follow applicable child safety and seat belt requirements.

• Report serious safety incidents through appropriate channels.

Drivers must not engage in threatening, abusive, or unlawful conduct.

14. Emergency Situations

In the event of an accident, medical emergency, security concern, or other serious incident, drivers should prioritize immediate safety.

Drivers should:

1. Stop the vehicle safely where appropriate.

2. Contact emergency services when required.

3. Provide reasonable assistance without placing anyone at further risk.

4. Inform Rydap Support when safe to do so.

5. Cooperate with lawful investigations and reporting requirements.

For emergencies in India, call 112.

The availability of any in-app SOS or emergency feature does not replace official emergency services.

15. Driver Account Security

Drivers are responsible for maintaining the confidentiality of their account credentials.

Drivers must not:

• Share account passwords or OTPs.

• Allow unauthorized individuals to operate their account.

• Transfer or sell their driver account.

• Use another driver's identity.

• Provide false account information.

Suspected unauthorized access should be reported to Rydap Support promptly.

16. Prohibited Activities

The following activities are prohibited:

• Fraudulent bookings or fake trips.

• Manipulation of ride distance or fares.

• Unauthorized collection of payments.

• Harassment or discrimination.

• Dangerous or reckless driving.

• Operating without required documents.

• Account impersonation.

• Misuse of rider personal information.

• Use of the platform for unlawful purposes.

• Attempts to manipulate incentives or payment systems.

Violations may result in appropriate account restrictions or other action, subject to applicable law.

17. Privacy and Data Protection

Drivers may receive limited rider information necessary to complete bookings.

Drivers must use such information only for legitimate ride-related purposes.

Drivers must not:

• Share rider phone numbers or personal details without authorization.

• Contact riders for unrelated purposes.

• Publish rider information online.

• Retain or misuse personal data in violation of applicable law.

Rydap's collection and processing of driver information will be governed by its applicable Privacy Policy and data protection requirements.

18. Driver Account Suspension and Termination

Rydap may suspend, restrict, or terminate a driver account for legitimate reasons, including:

• Fraudulent activity.

• Serious safety violations.

• Submission of invalid documents.

• Misuse of the platform.

• Repeated violations of applicable policies.

• Unlawful conduct.

• Other material breaches of these Terms & Conditions.

Where required by applicable law, drivers will be provided with relevant notices, explanations, or review opportunities.

Termination does not automatically remove any valid outstanding payment obligations.

19. Independent Service Provider Relationship

The legal relationship between Rydap and each driver will be determined by the applicable driver agreement and relevant law.

Unless otherwise expressly agreed or required by law, drivers provide transportation services as independent service providers using the Rydap platform.

Nothing in these terms is intended to exclude employment rights, social security entitlements, or other protections that cannot lawfully be waived.

Drivers remain responsible for meeting applicable transport and professional requirements.

20. Taxes and Legal Compliance

Drivers must comply with applicable taxation, licensing, insurance, and transport requirements.

Any applicable tax collection, withholding, or reporting responsibilities will be handled according to relevant laws and the parties' contractual arrangements.

Drivers should seek independent professional advice when necessary.

21. Service Availability

Rydap does not guarantee:

• A minimum number of ride requests.

• Continuous availability of the application.

• A fixed level of earnings.

• Uninterrupted access to every service category.

• Availability of rides in every location.

Service availability may depend on operational, technical, regulatory, and market conditions.

22. Complaints and Dispute Resolution

Drivers may raise concerns regarding:

• Incorrect earnings.

• Payment settlements.

• Rider complaints.

• Account restrictions.

• Technical problems.

• Ride cancellation disputes.

• Other platform-related issues.

Drivers should contact Rydap Support and provide relevant ride or transaction details.

Complaints will be reviewed in accordance with applicable procedures and legal requirements.

23. Changes to Driver Terms & Conditions

Rydap may update these terms to reflect changes in services, operational requirements, or applicable law.

Material changes will be communicated where required.

Updated terms will become effective according to the notice provided and applicable legal requirements.

24. Governing Law

These Driver Terms & Conditions are governed by the applicable laws of India.

Any dispute-resolution or jurisdiction provisions will be subject to the applicable driver agreement and mandatory legal requirements.

25. Contact Information

For questions regarding these Driver Terms & Conditions, driver registration, account verification, or payment-related concerns, please contact:

Rydap Driver Support

Email: [Official Driver Support Email]

Phone: [Official Driver Support Number]

Registered Office: [Official Business Address]

Drivers may also use the available Help or Support features within the Rydap Driver application.

Thank You for Partnering With Rydap!

We value the contribution of our driver partners and are committed to supporting safe, reliable, and professional transportation services.

Together, we can create better travel experiences for every rider.

Rydap — Ride Anytime, Anywhere.

Drive Safely. Earn Responsibly. Grow With Rydap.