Privacy Policy

Last Updated: 27 October 2026

Welcome to Rydap.

At Rydap, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, shared, and protected when you access our website, mobile applications, and ride-booking services.

1. Information We Collect

Depending on how you use Rydap, we may collect the following information:

Personal Information

• Full name

• Mobile number

• Email address

• Profile information

• Account registration details

Location Information

• Pickup location

• Drop-off location

• GPS location, subject to device permissions

• Trip routes and location-related information

Ride Information

• Booking details

• Trip history

• Ride status

• Selected vehicle category

• Fare and payment information

Driver Information

For driver accounts, we may collect additional information required for registration and verification, including:

• Driving licence details

• Vehicle registration information

• Vehicle-related documents

• Identity verification information

• Banking or payout details, where applicable

Device Information

We may collect technical information such as device type, operating system, application version, and diagnostic information to help maintain our services.

2. How We Use Your Information

We may use your information to:

• Create and manage user accounts.

• Process ride-booking requests.

• Connect riders with available drivers.

• Provide trip-related updates.

• Calculate fares and manage payments.

• Respond to customer support requests.

• Detect suspicious activity and improve platform security.

• Improve application performance and user experience.

• Send service-related notifications.

Promotional communications will be handled according to applicable requirements and available user preferences.

3. Location Data

Location information helps Rydap support ride-booking functionality.

Depending on the features enabled, location data may be used to:

• Identify pickup and drop-off locations.

• Display available drivers.

• Support navigation and trip tracking.

• Estimate routes and travel distances.

• Provide ride-related updates.

Location access depends on device permissions and the application's actual functionality.

4. Sharing of Information

We may share information with parties involved in providing the requested services, including:

• Drivers and riders, where necessary for bookings.

• Payment service providers.

• Technology and hosting service providers.

• Customer support service providers.

• Government authorities when disclosure is legally required.

We do not intend to share personal information beyond what is reasonably necessary for legitimate service operations, subject to applicable law.

5. Payment Information

Payment transactions may be processed through supported third-party payment providers.

The handling of payment credentials depends on the payment methods and providers integrated into Rydap.

Users should also review the privacy terms of the relevant payment provider.

6. Data Security

Rydap aims to implement reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, and disclosure.

However, no online system can guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, and comply with applicable legal obligations.

Specific retention periods may vary depending on the type of information and the purpose for which it is processed.

8. User Rights

Subject to applicable law, users may have rights to:

• Request access to their personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Withdraw consent where applicable.

• Raise privacy-related concerns.

Requests may be subject to identity verification and legal retention requirements.

9. Third-Party Services

Rydap may integrate third-party services for maps, authentication, notifications, analytics, and payments.

These providers may process information under their respective privacy policies.

10. Children's Privacy

Rydap is not intended for individuals who are not legally eligible to create an account or use the relevant services independently.

Applicable age requirements should be reflected in the platform's Terms & Conditions.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The updated version will be made available through the appropriate Rydap platform.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact Rydap through the official support channels provided on our website or mobile application.

Rydap — Ride Anytime, Anywhere.