Safety Guidelines

Effective Date: 27 October 2026
Last Updated: 27 October 2026

Your Safety Is Our Priority

At Rydap, we believe that every journey should be safe, comfortable, and reliable.

Whether you are booking a ride or providing transportation services as a driver partner, following appropriate safety practices helps create a secure and respectful travel experience for everyone.

These Safety Guidelines explain the responsibilities of riders and drivers, recommended precautions, emergency procedures, and ways to report safety concerns.

Rydap — Ride Anytime, Anywhere.

1. General Safety Principles

Rydap encourages all riders and drivers to follow these essential safety principles:

• Treat everyone with dignity and respect.

• Follow applicable traffic and transportation laws.

• Avoid threatening, abusive, or discriminatory behaviour.

• Respect personal boundaries and privacy.

• Use appropriate safety equipment.

• Report suspicious or unsafe activities.

• Follow instructions issued by lawful authorities.

• Prioritize personal safety during emergencies.

Safety is a shared responsibility between riders, drivers, and the platform.

2. Safety Guidelines for Riders

2.1 Verify Your Driver Before Starting a Ride

Before entering a vehicle, check the booking details displayed in the Rydap application.

Verify the following information, where available:

• Driver's name.

• Vehicle registration number.

• Vehicle model and colour.

• Driver profile photograph.

• Booking or trip details.

Do not enter a vehicle if its details do not match your confirmed booking.

2.2 Choose a Safe Pickup Location

Select a pickup location that is:

• Well-lit and accessible.

• Away from heavy traffic.

• Safe for the vehicle to stop.

• Easy for the driver to identify.

Avoid waiting in isolated or unsafe locations whenever possible.

2.3 Wear Your Seat Belt

Always wear a seat belt when travelling in a vehicle equipped with one.

Follow applicable child-restraint requirements when travelling with children.

Do not exceed the vehicle's permitted passenger capacity.

2.4 Share Your Trip Details

Consider sharing your trip information with a trusted family member or friend.

Where supported by the application, use available trip-sharing features.

For additional safety, inform someone you trust about your destination and expected arrival time.

2.5 Respect Your Driver

Riders are expected to:

• Communicate respectfully.

• Avoid distracting the driver.

• Refrain from abusive language.

• Avoid damaging the vehicle.

• Follow reasonable safety instructions.

• Avoid requesting unsafe or unlawful driving.

2.6 Protect Your Personal Information

Do not share sensitive information such as:

• Account passwords.

• OTP verification codes.

• Banking passwords.

• UPI PINs.

• Personal identification documents unless legitimately required through an authorized process.

Rydap representatives and drivers should never ask for your password or payment PIN.

3. Safety Guidelines for Drivers

3.1 Follow Traffic Regulations

All Rydap driver partners must comply with applicable road safety and traffic laws.

Drivers should:

• Follow speed limits.

• Obey traffic signals.

• Maintain safe distances.

• Avoid dangerous overtaking.

• Follow lane discipline.

• Avoid distracted driving.

3.2 Maintain Vehicle Safety

Drivers are responsible for ensuring that their vehicles remain roadworthy.

Regularly inspect:

• Brakes.

• Tyres.

• Headlights and indicators.

• Seat belts.

• Mirrors.

• Vehicle doors.

• Emergency equipment required by law.

Do not operate a vehicle with known safety defects.

3.3 Maintain Professional Conduct

Drivers must:

• Treat riders respectfully.

• Avoid harassment or discrimination.

• Respect personal boundaries.

• Maintain a clean vehicle.

• Avoid unnecessary personal questions.

• Refrain from inappropriate communication.

• Avoid unauthorized passengers during booked trips.

3.4 Never Drive Under the Influence

Driving under the influence of alcohol, illegal drugs, or any substance that impairs driving ability is strictly prohibited.

Drivers must also avoid operating vehicles when excessively tired or medically unfit to drive safely.

3.5 Verify the Rider

Before starting a trip, confirm that the passenger is associated with the correct booking.

Where supported, use the application's ride verification or trip confirmation process.

Do not disclose unnecessary rider information to third parties.

3.6 Avoid Unauthorized Payments

Drivers must not demand additional payments outside the applicable booking terms.

Payment disputes should be reported through the appropriate Rydap support channel.

4. Women's Safety

Rydap encourages a respectful and secure travel environment for women.

All users must follow these principles:

• Respect personal space and boundaries.

• Avoid inappropriate comments or behaviour.

• Do not engage in harassment or intimidation.

• Do not request unnecessary personal information.

• Report threatening or suspicious conduct.

• Follow applicable laws relating to women's safety.

Riders who feel unsafe should prioritize reaching a safe location and contacting emergency services when necessary.

5. Night Travel Safety

For safer travel during late-night hours, riders should consider the following precautions:

1. Choose a well-lit pickup location.

2. Verify the driver and vehicle details.

3. Inform a trusted contact about the journey.

4. Keep the phone sufficiently charged.

5. Stay aware of the route.

6. Avoid sharing unnecessary personal information.

7. Contact emergency services if an immediate threat arises.

Drivers should also exercise additional caution when travelling through unfamiliar or poorly lit areas.

6. Emergency Assistance

In an emergency, your immediate safety should come first.

For Riders

If you experience an accident, medical emergency, threatening behaviour, or another serious safety concern:

1. Assess your immediate surroundings.

2. Move to a safe location if possible.

3. Contact local emergency services.

4. Use any available in-app SOS feature when appropriate.

5. Notify a trusted contact.

6. Report the incident to Rydap Support when safe.

For Drivers

In an emergency:

1. Stop the vehicle safely where appropriate.

2. Check for immediate danger.

3. Contact emergency services.

4. Provide reasonable assistance without creating additional risk.

5. Inform Rydap Support when safe.

6. Cooperate with lawful authorities.

Emergency Contact Number

India Emergency Helpline: 112

For immediate police, fire, or medical emergencies in India, call 112.

Any Rydap SOS functionality is supplementary and does not replace official emergency services.

7. Accident and Incident Reporting

If an accident occurs during a Rydap ride:

• Prioritize medical assistance and personal safety.

• Contact emergency services when required.

• Avoid moving injured individuals unless necessary to prevent immediate danger or instructed by emergency personnel.

• Cooperate with relevant authorities.

• Record relevant incident details when safe and lawful.

• Notify Rydap Support.

When reporting an incident, provide:

• Ride ID.

• Date and time.

• Pickup and destination information.

• Description of the incident.

• Relevant photographs or supporting details, where appropriate.

Do not share sensitive incident information publicly without authorization.

8. Zero Tolerance for Harassment

Rydap does not permit harassment, threats, intimidation, or discriminatory behaviour through its platform.

Prohibited behaviour includes:

• Verbal abuse.

• Physical threats.

• Sexual harassment.

• Unwanted physical contact.

• Discriminatory remarks.

• Stalking.

• Inappropriate messages.

• Misuse of personal information.

Verified violations may result in account restrictions or other appropriate action in accordance with applicable policies and law.

9. Child and Family Safety

When travelling with children:

• Follow applicable child passenger safety laws.

• Use appropriate child restraints where required.

• Ensure children remain supervised.

• Do not exceed the vehicle's permitted passenger capacity.

• Avoid allowing children to enter or exit vehicles near moving traffic.

Parents and guardians are responsible for ensuring that children travel safely.

10. Lost and Found Items

If you leave a personal belonging inside a Rydap vehicle:

1. Check your ride history.

2. Locate the relevant booking.

3. Use available support options to report the lost item.

4. Provide an accurate description.

5. Follow the instructions provided by the support team.

Drivers who find lost property should report it through the appropriate support channel.

Rydap cannot guarantee recovery of lost belongings, but reasonable assistance may be provided where available.

11. GPS and Route Safety

Location services may help support ride booking, navigation, and trip-related functionality.

Riders should:

• Review their pickup and destination information.

• Remain aware of unexpected route changes.

• Raise concerns if a route appears unsafe.

Drivers should:

• Follow safe and lawful routes.

• Avoid unnecessary deviations.

• Inform riders when a route change is reasonably necessary.

• Never prioritize navigation instructions over road safety.

GPS information may occasionally be inaccurate due to network conditions, device limitations, or environmental factors.

12. Privacy and Personal Data Protection

Rydap encourages responsible handling of personal information.

Riders and drivers should not:

• Share another user's personal information without authorization.

• Record or publish private conversations unlawfully.

• Misuse phone numbers or addresses.

• Contact one another for unrelated purposes after a trip.

• Share account credentials.

Personal information must be handled according to applicable law and Rydap's Privacy Policy.

13. Fraud Prevention and Account Security

To help protect your account:

• Never share your OTP.

• Use secure account credentials.

• Avoid suspicious links.

• Do not transfer money based on unverified requests.

• Verify payment information before completing transactions.

• Report suspicious account activity.

Drivers and riders must not create fraudulent bookings or manipulate ride records.

14. Vehicle Breakdown During a Ride

If a vehicle breaks down:

1. Stop in a safe location.

2. Activate hazard lights when appropriate.

3. Assess whether passengers can safely remain inside or should exit.

4. Contact roadside or emergency assistance if necessary.

5. Notify Rydap Support.

6. Follow the applicable trip cancellation or service-interruption process.

Passengers should avoid standing in unsafe traffic areas.

15. Safety Complaints and Investigations

Riders and drivers may report safety-related concerns through available Rydap support channels.

Reports may include:

• Unsafe driving.

• Harassment.

• Threatening behaviour.

• Vehicle safety concerns.

• Suspicious activity.

• Identity mismatches.

• Unauthorized payment demands.

Rydap may review available information and take appropriate action in accordance with applicable law and platform policies.

Users should provide accurate information when reporting incidents.

16. Account Restrictions for Safety Violations

Rydap may restrict or suspend accounts where serious or repeated safety violations are identified.

Reasons may include:

• Dangerous driving.

• Harassment.

• Fraud.

• Identity misuse.

• Threatening behaviour.

• Serious breaches of platform policies.

• Other unlawful or unsafe conduct.

Any enforcement action will be subject to applicable legal requirements.

17. Continuous Safety Awareness

We encourage all Rydap users to remain aware of road conditions, personal safety, and responsible travel practices.

Safety depends on cooperation, good judgement, and timely reporting of concerns.

Rydap may update its safety recommendations to reflect operational developments, user feedback, and applicable legal requirements.

18. Contact Rydap Safety Support

If you need assistance with a safety-related concern, please contact:

Rydap Safety Support

Email: [Official Safety Support Email]

Phone: [Official Support Number]

Support: Available Help or Support section within the Rydap application.

For immediate emergencies in India, contact 112.

Do not wait for an in-app support response when urgent emergency assistance is required.

Travel Safely With Rydap

Your safety and comfort matter to us.

By following these guidelines, riders and drivers can help create a safer, more respectful, and more dependable transportation experience.

Rydap — Ride Anytime, Anywhere.

Safe Rides. Responsible Drivers. Better Journeys.