Terms & Conditions

Effective Date: 27 October 2026
Last Updated: 27 October 2026

Welcome to Rydap — Ride Anytime, Anywhere.

These Terms & Conditions ("Terms") govern your access to and use of the Rydap website, mobile applications, and related services (collectively referred to as the "Platform").

By registering an account, accessing the Platform, or requesting or providing transportation services through Rydap, you agree to comply with these Terms.

Please read them carefully before using our services.

1. Introduction

Rydap is a technology-enabled ride-booking platform designed to connect passengers ("Riders") with eligible transportation service providers ("Drivers").

The Platform may offer different vehicle categories and transportation services depending on geographical availability, operational requirements, and applicable regulations.

Rydap's exact role in arranging transportation, processing payments, and providing related services depends on its operating model and the applicable legal requirements.

These Terms apply to all users of the Platform unless separate terms are expressly provided for a particular service.

2. Acceptance of Terms

By accessing or using Rydap, you acknowledge that:

You have read and understood these Terms.
You agree to comply with applicable laws and regulations.
You will provide accurate information when creating an account.
You will use the Platform only for lawful purposes.
You accept the policies applicable to the services you use.

If you do not agree with these Terms, you should discontinue using the Platform.

3. Eligibility

To use Rydap, you must:

Meet the minimum legal age and eligibility requirements applicable to the relevant service.
Have the legal capacity to enter into a binding agreement.
Provide accurate registration information.
Maintain a valid and accessible mobile number.
Comply with applicable transportation and safety regulations.

Drivers must additionally satisfy the licensing, vehicle, insurance, verification, and other eligibility requirements applicable to their services.

Rydap may refuse or restrict access where eligibility requirements are not met.

4. User Account Registration

Users may be required to create an account before accessing certain Platform features.

During registration, Rydap may request information such as:

Full name
Mobile number
Email address
Account verification details
Other information reasonably necessary for the selected service

Users are responsible for ensuring that their account information remains accurate and up to date.

Creating accounts using false, misleading, or unauthorised information is prohibited.

5. Account Security

Users are responsible for maintaining the confidentiality and security of their accounts.

You agree to:

Keep passwords and verification codes confidential.
Never share OTPs with unauthorised individuals.
Notify Rydap if you suspect unauthorised account access.
Avoid allowing others to misuse your account.
Keep your registered contact information updated.

Rydap may temporarily restrict accounts when suspicious activity or potential security risks are identified.

6. Ride Booking Services

Rydap allows eligible users to request transportation services through the Platform.

The booking process may include:

Selecting a pickup location.
Entering a destination.
Choosing an available vehicle or service category.
Reviewing the displayed fare or estimate.
Confirming the booking request.
Waiting for a driver to accept the request.
Receiving booking and trip updates.
Completing the journey and applicable payment.

Submitting a booking request does not guarantee that a driver will be available or accept the request.

Service availability may depend on location, demand, driver availability, road conditions, and operational restrictions.

7. Fare Calculation

Ride fares may depend on factors including:

Vehicle category
Pickup and destination locations
Estimated or actual travel distance
Estimated or actual travel time
Applicable base fare
Waiting charges
Toll charges
Parking fees
Applicable taxes
Demand-based pricing, where enabled
Additional charges disclosed through the Platform

The final payable amount may differ from an initial estimate where permitted adjustments apply.

Users should review the fare information displayed before confirming a booking.

8. Surge Pricing

During periods of increased demand or reduced driver availability, Rydap may apply demand-based pricing where this feature is enabled and legally permitted.

Surge pricing may depend on:

Demand for rides
Driver availability
Service area
Time of day
Traffic or operational conditions

Where applicable, the Platform should display the relevant pricing information before the booking is confirmed.

Any surge pricing must comply with applicable fare regulations.

9. Payments

Rydap may support one or more payment methods, depending on the options enabled for the relevant service.

These may include:

Cash payments
Online payments
Digital wallets
Other supported payment methods

Users agree to pay the applicable fare and authorised charges for completed services.

Online payments may be processed by third-party payment service providers.

Payment availability, processing times, transaction fees, and settlement procedures may vary by provider.

Users must not use fraudulent, unauthorised, or invalid payment methods.

10. Ride Cancellation

Riders may be able to cancel a booking through the Platform.

Cancellation conditions may vary depending on:

Whether a driver has accepted the booking
Whether the driver has reached the pickup location
Whether the trip has started
Applicable cancellation policies
Local transportation regulations

A cancellation fee may apply where it is permitted, configured, and disclosed to the user.

Rydap may review disputed cancellation charges according to its applicable support and refund procedures.

11. Refund Policy

Refund eligibility depends on the payment method, transaction status, applicable cancellation policy, and circumstances of the request.

Refunds may be considered in situations such as:

Duplicate payments
Incorrect charges
Failed transactions where money was deducted
Eligible cancelled bookings
Other verified payment disputes

Approved refunds will be processed through the applicable payment channel or another legally permitted method.

Actual processing times depend on the payment provider and the applicable Rydap refund policy.

For additional details, please refer to the Cancellation & Refund Policy.

12. Coupons and Promotional Offers

Rydap may provide promotional codes, discounts, referral benefits, and other offers.

Promotional offers may be subject to:

Minimum ride fare
Maximum discount amount
Usage limits
Customer eligibility
Vehicle or service restrictions
Geographical restrictions
Validity periods
Other disclosed conditions

Coupons may not be combined unless expressly permitted.

Rydap may reject promotional benefits obtained through fraudulent or unauthorised activity.

13. Rider Responsibilities

Riders agree to:

Provide accurate pickup and destination details.
Be available at the confirmed pickup location.
Treat drivers respectfully.
Follow applicable safety instructions.
Avoid damaging vehicles.
Pay the applicable ride fare.
Avoid unlawful or dangerous activities.
Comply with passenger capacity and safety requirements.
Avoid interfering with the driver's safe operation of the vehicle.
Report serious safety incidents through the appropriate support or emergency channels.

Riders must not request drivers to violate traffic laws or transportation regulations.

14. Driver Responsibilities

Drivers using Rydap must comply with applicable laws and any separate driver agreement.

Driver responsibilities may include:

Maintaining valid driving credentials.
Operating a legally eligible vehicle.
Maintaining required insurance and permits.
Following traffic and road safety laws.
Treating riders professionally.
Maintaining vehicle cleanliness and roadworthiness.
Avoiding reckless or unsafe driving.
Following applicable booking and payment procedures.
Protecting rider information.
Reporting accidents and serious incidents through appropriate channels.

Drivers must not operate vehicles while impaired by alcohol, drugs, or any condition that makes driving unsafe.

Rydap may suspend or restrict driver access for serious policy violations, subject to applicable requirements.

15. Vehicle Availability

Vehicle categories displayed on Rydap may vary depending on:

Location
Registered driver availability
Operating hours
Service coverage
Vehicle eligibility
Applicable local regulations

Rydap does not guarantee the availability of a particular vehicle category at all times.

16. Safety Guidelines

Safety is an important consideration for Rydap.

Users should:

Verify relevant booking and vehicle information.
Use available in-app safety features.
Follow applicable road safety rules.
Wear seat belts or helmets where required.
Avoid sharing sensitive account credentials.
Report suspicious or unsafe behaviour.
Contact local emergency services when immediate assistance is required.

Any SOS or emergency feature provided through the Platform is supplementary and does not replace official emergency services.

17. Ratings and Reviews

Rydap may allow riders and drivers to provide ratings or feedback after completed trips.

Users agree that feedback must be:

Genuine
Relevant
Respectful
Free from threats or harassment
Not deliberately misleading

Rydap may moderate or remove content that violates applicable policies or laws.

18. Location Services

Certain Rydap features may require access to location information.

Location data may support:

Pickup and destination selection
Driver discovery
Route navigation
Trip tracking
Distance estimation
Booking updates
Safety-related functionality

Location access is subject to device permissions, applicable privacy requirements, and the Platform's actual functionality.

For further details, please review the Privacy Policy.

19. User Conduct

Users must not:

Use the Platform for illegal activities.
Create fraudulent bookings.
Harass, threaten, or abuse other users.
Submit false identity information.
Manipulate fares or promotional offers.
Attempt unauthorised access to accounts or systems.
Interfere with Platform operations.
Misuse payment or refund processes.
Engage in conduct that endangers other users.

Violations may result in account restrictions, suspension, or other lawful action.

20. Prohibited Items and Activities

Users must not use Rydap services to transport prohibited or unlawful items.

These may include items whose possession or transportation violates applicable law.

Users must also avoid activities that create unreasonable risks to drivers, riders, vehicles, or the public.

Additional restrictions may apply to particular transportation services.

21. Lost and Found

Users who lose personal belongings during a ride should contact Rydap support as soon as possible.

Rydap may assist in facilitating communication regarding lost property where operationally possible.

Recovery is not guaranteed.

Any handling, return, or delivery charges must comply with applicable policies and laws.

22. Service Interruptions

Rydap may experience temporary service interruptions caused by:

Network failures
Server maintenance
Technical issues
Third-party service outages
GPS inaccuracies
Payment processing failures
Events beyond reasonable operational control

Rydap will aim to address disruptions within reasonable operational limits.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

23. Account Suspension and Termination

Rydap may restrict or suspend access where reasonably necessary because of:

Fraudulent activity
Serious safety concerns
Repeated policy violations
Unauthorised account access
Misuse of the Platform
Applicable legal requirements

Where required, users will receive appropriate notice or an opportunity to seek review.

Users may request account closure through the available support or account-management process.

Certain information may be retained where legally required.

24. Intellectual Property

The Rydap name, logo, website design, application interfaces, software, and related materials may be protected by intellectual property laws.

Users may not copy, distribute, modify, or commercially exploit protected Platform materials without appropriate authorisation.

Ownership of third-party materials remains with their respective rights holders.

25. Third-Party Services

Rydap may integrate third-party services such as:

Map and navigation providers
Payment gateways
Authentication services
Notification providers
Hosting and infrastructure providers

The availability and operation of these services may be governed by additional third-party terms.

Rydap is not responsible for third-party conduct beyond its applicable legal obligations.

26. Privacy and Data Protection

Rydap processes personal information in accordance with its Privacy Policy and applicable data protection requirements.

Users should review the Privacy Policy to understand the types of information collected, the purposes of processing, and available privacy rights.

27. Limitation of Liability

To the extent permitted by applicable law, liability relating to Platform access, technical interruptions, and service-related disputes will be determined according to the circumstances and the legal responsibilities of the relevant parties.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including applicable statutory consumer rights.

28. Indemnification

To the extent permitted by applicable law, users may be responsible for losses directly arising from their unlawful conduct, fraud, or material violations of these Terms.

Any indemnification obligation will be subject to applicable legal protections and limitations.

29. Changes to Services

Rydap may update, improve, modify, or discontinue Platform features.

Changes may include:

New vehicle categories
Updated booking features
Payment integrations
Pricing configurations
Safety improvements
Platform performance updates

Where required, users will be informed about material changes.

30. Changes to These Terms

Rydap may revise these Terms to reflect changes in its services, operational practices, or legal obligations.

Updated Terms will be made available through the relevant Platform.

Where applicable law requires notice or renewed consent, Rydap will follow those requirements.

31. Governing Law and Dispute Resolution

These Terms are intended to operate in accordance with the laws applicable to the Rydap service and its operating entity.

The applicable jurisdiction, dispute resolution process, and grievance redressal mechanism must be specified by Rydap based on its registered business details, service locations, and legal obligations.

Nothing in these Terms removes statutory rights available to consumers or other users.

32. Customer Support and Grievances

For assistance with:

Ride bookings
Account access
Payment issues
Refund requests
Driver-related concerns
Safety incidents
Technical problems
Privacy-related requests

Users may contact Rydap through its official support channels.

Support Email: [Insert official Rydap support email]

Registered Business Name: [Insert legal entity name]

Registered Office Address: [Insert registered business address]

Grievance Officer / Contact: [Insert applicable details]

Support Availability: [Insert verified support hours]

33. Contact Information

For questions regarding these Terms & Conditions, please contact Rydap using the official contact details published on the Platform.

We aim to provide a convenient and responsible ride-booking experience for our users.

Thank you for choosing Rydap.

Rydap — Ride Anytime, Anywhere.

Menu